FAQs

Go to our main navigation bar, browse items by category, and select the items you want to buy. After finalizing your choice(s) go for checkout, and select your shipping methods and payment options. Once you have made the payment your checkout will be complete.

Step 1: Choose the product(s) you want to buy. If you are on the category page, click on the “Details” Button for viewing detailed description or, you can directly add the product to the cart by clicking on the Add To Cart button.

Step 2: If you are on the details page, read the details of the product. Select your desired size (if applicable) and input quantity and then press Add To Cart button.

Step 3: Once you click Add to Cart, a pop-up drop-down list for selecting your preferred shipping location will appear.

a)     Select your preferred shipping location & press the “CONTINUE” button.

b)     If you are already logged into your account, the location selector drop-down will not appear.

Step 4: Upon selecting location/ clicking on Add to Cart button, a mini-cart will appear.

a)     If you want to buy more items, add more items to your card.

b)     If you have a coupon code, click on the Apply Coupon button at the bottom of the mini-cart, a coupon code field will appear. Apply your coupon here.

c)     If you want to proceed to checkout with the items in your cart, press the “Continue” button.

Step-5: Once you click on Continue in mini cart, you will land to a 4-step checkout page.

a)     You can go back to the cart by Clicking “Shop More” button on Mini Cart if you decide to add more items to the cart.

b)     If you are a registered customer, enter your Email/Phone and Password and login to your account.

c)     If you have forgotten your password, you can recover by clicking Forgot password.

d)     If you are not a registered customer, enter your Email address or phone no and complete your registration by inputting required contact and shipping information for the order.

e)     After Login/Completing registration, the checkout will move you to the “Shipping Address” step.

Step 6: Please select a shipping address from your available Shipping Address list. You can also edit an existing address or Add a New Address.

Step 7: Select the Shipping Method. Shipping Charge breakdowns are shown as per possible shipments. Click on Continue, the checkout will move you to the Payment Method step.

Step 8: Select your preferred Payment Method from the available payment methods – COD/Visa/Master/Amex or bKash.

Step 9: Click “Confirm Order” button, you will get a thank you message. If you have chosen online payment, you will be redirected to payment gateway where you need to provide the required card for completing the payment.

a)     You will get an SMS & Email confirming your order placed successfully.

b)     Our customer support team will contact you for processing the order.

We process one shipping address per order. If you would like to ship to different addresses you could consider placing separate orders and making payments for them separately.

Simply go to the contact us page to send a query and we will notify you shortly. Please have your order number handy to insert into the required field.
If you are a registered user you can check your order status at any time. To do so click on my order history after logging into your Sholoana account.

We accept payments by Visa and Master Card (debit, credit and gift cards), as well as payments by bKash and cash-on-delivery.

Yes, this service is available for our registered users.